Shipping Policy

At OOFOS Recovery Footwear, we prioritize careful handling and timely delivery of your orders within the United States. Our goal is to get your selected footwear and accessories to your doorstep without unnecessary delay.

Order Processing

Once your payment is successfully confirmed, we process most orders within 1-3 business days. Please note that during major holidays or special promotional sales, processing times may extend beyond this period.

Shipping Timeline

After your order leaves our facility, typical transit time ranges from 7 to 12 business days depending on your delivery location. Overall delivery is generally completed within 14 days.

Shipping charges are calculated based on your order details and will be shown at checkout before you finalize your purchase.

Tracking Your Shipment

When your order ships, we will send you tracking information to monitor your package's progress. Please allow a brief grace period for tracking systems to update and reflect the latest status.

Order Cancellations

If you need to cancel your order, you have up to 12 hours from the time of purchase to do so. Contact us promptly to request cancellation before the order begins processing.

Returns and Refunds

• Returns are accepted within 14 days of package delivery.
• Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
• Once we receive your returned item and verify its condition, refunds are issued within 5-10 business days.

Additional Information

Delivery estimates can vary due to factors such as destination, customs processing, carrier operations, weather, transit disruptions, or national holidays. Occasionally, unexpected delays may occur, which are outside of our control.

Contact Us

If you have any questions regarding your order or our shipping policy, please reach out to the OOFOS Recovery Footwear support team by emailing davidbufey@gmail.com.